Kaya physiotherapy Brighton
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At Kaya Physiotherapy, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data We Collect
  • Personal information: Name, date of birth, contact details.
  •  Medical records: Treatment history, assessments, referrals.
  • Billing details: Payment and insurance information.
  • Website data: IP address, browsing behavior, cookies (where applicable).
How We Use Your Data
  • To provide physiotherapy assessments and treatments.
  • To manage appointments and client communication.
  • To comply with HCPC, CSP, and legal obligations.
  • To process payments and manage financial records.
  • To improve our services and website experience.
Legal Basis for Processing
  • Consent: When you provide explicit consent for data collection.
  • Contract: Processing is necessary to deliver physiotherapy services.
  • Legal Obligation: Required by law (e.g., maintaining medical records).
  • Legitimate Interest: Ensuring business operations and service improvements.
Data Storage & Security
  • We securely store data electronically and in physical records.
  • We implement strict security measures to prevent unauthorized access.
  • Medical records are retained for at least 8 years (or until a child turns 25).
  • Data is deleted securely after the retention period.
Sharing of Data
  • With your consent, we may share data with medical professionals for referrals.
  • Insurance companies for claims processing.
  • Regulatory bodies like HCPC and CSP if legally required.
  • IT service providers for secure data storage and website maintenance.
Your Rights Under UK GDPR
  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete data.
  • Erasure: Request deletion of your data when no longer necessary.
  • Restriction: Limit the use of your data.
  • Portability: Receive your data in a structured format.
  • Objection: Object to specific types of data processing.
  • Withdraw Consent: Stop processing based on your consent.
Cookies & Website Analytics
  • Our website uses cookies to enhance user experience.
  • You can manage or disable cookies through your browser settings.
Changes to This Policy
  • We may update this policy from time to time.
  • Changes will be posted on this page with an updated date.
Contact Us

Kaya Physiotherapy
Clinic Address: 6 Oxford St, Brighton and Hove, Brighton BN1 4LA
Email: info@physiotherapy.com
Phone: + (44) 7741- 896 -254
If you are unsatisfied, you may file a complaint with the ICO (www.ico.org.uk)